What to Do If My iPad is Damaged, Lost or Stolen

This page has been created to make it easy to get assistance with a damaged, lost or stolen iPad. For more detailed information, please refer to the Acceptable Use Policy and iPad Damage Incident Fee schedule.

What should I do if my iPad gets DAMAGED?
In the event your iPad is damaged, or you have any issues with equipment failure due to a manufacturing hardware failure, including the battery, the iPad should be returned to Mid-Pacific Institute's Technology department located at the bottom floor of Kawaiaha'o Hall immediately. Please email us at helpdesk@midpac.edu or call 808-973-5062.

IMPORTANT: Mid-Pacific Institute issued iPads should NEVER be taken to the Apple Store or any other repair center for servicing.

What should I do if I lose or misplace any of the iPad Accessories (USB to Lightning cable and Power adapter)?
Lost items such as chargers and cables will be charged the actual replacement cost. Please refer to the iPad Damage Incident Fee schedule for more details available here: http://midpac.edu/aup/fee.pdf.

What should I do if my iPad is LOST?
Students agree to report any loss of the iPad immediately to Mid-Pacific Institute's Technology Department. Please email us at helpdesk@midpac.edu or call 808-973-5062 and we can assist you in locating your iPad.

You can also attempt to find your missing iPad by following the directions here: https://support.apple.com/kb/PH2698

What should I do if my iPad is STOLEN?
If an iPad is stolen, this event should be immediately reported to Mid-Pacific Institute's Technology Department or any Principal or Dean. A Police report may need to be filed before a replacement iPad is distributed.

If you're certain that your iPad has been stolen, please attempt to put your iPad into Lost mode if possible by following the directions here: https://support.apple.com/kb/PH2700?locale=en_US

You can also attempt to find your missing iPad by following the directions here: https://support.apple.com/kb/PH2698

Contact info
Mid-Pacific Institute Technology Department 808-973-5062 helpdesk@midpac.edu

Click here for a list of Deans and Principals: http://www.midpac.edu/directory/